Privacy Policy

Our Commitment to Your Privacy

At Healthy Bean, protecting your personal data is a top priority. This policy outlines how we collect, use, and safeguard your information when you interact with our website, social media, or contact us directly. We are committed to transparency and respecting your privacy.

1. The Data We Collect

To provide you with our products and services, we collect specific information categorized as follows:

• Identity & Contact Data: Includes your first name, last name, title, email address, phone number, billing and delivery addresses, and social media ID (if used for login).
• Transactional Data: Details of your orders, returns, payments, and refunds, including the products, prices, and related communications.
• Financial Data: Payment card and bank account details processed securely by our payment providers.
• Technical Data: Your IP address, browser type, operating system, device information, login data, and time zone settings.
• Usage Data: Information about how you navigate and interact with our website, including pages visited, search queries, and items left in your basket.
• Marketing & Preference Data: Your choices regarding receiving marketing materials, your product preferences, and any feedback or survey responses you provide.

2. How We Collect Your Data

We collect data through the following interactions:

• Directly from You: When you create an account, place an order, subscribe to our newsletter, or contact our customer service.
• Automated Technologies: When you browse our website, we use cookies and similar technologies to gather technical and usage data.
• Third Parties: We may occasionally receive data from selected partners, such as advertising networks and data analytics providers.

3. Use of Cookies

Cookies are small data files that help us enhance your experience. We use them for two main purposes:

• Website Functionality & Analytics: To understand web traffic, see which pages are most effective, and improve our website's performance. This data is used for statistical analysis only.
• Relevant Advertising: To work with advertising partners (like Google Analytics and Pinterest) to show you ads and marketing communications that are relevant to your interests.

You can accept or decline cookies through your browser settings. Please note that disabling cookies may limit the functionality of certain parts of our website. To opt out of targeted advertising, you must disable cookies or use the opt-out settings of the relevant third-party ad networks.

4. How We Share Your Data

We only share your data when necessary and with trusted partners.

• Legal & Fraud Prevention: We are legally required to share information with law enforcement or government agencies upon request. We also share data with third parties for the purpose of identity verification and fraud prevention.
• Third-Party Service Providers: We partner with specialized companies to operate our business. These include providers for:
  • Website hosting, IT systems, and software.
  • Payment processing (we do not store your full payment information).
  • Order delivery and returns management.
  • Marketing, advertising, and email communications.
  • Website analytics and search engine optimization.
  • Affiliate networks that may have directed you to our site.

5. Your Data Protection Rights (GDPR)

You have specific rights concerning your personal data. To exercise any of these rights, please contact us at info@healthybean.org.

• Right to be Informed: The right to know how your data is collected and used.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right of Rectification: The right to have inaccurate or incomplete data corrected.
• Right of Erasure: The right to have your personal data deleted under certain conditions.
• Right to Restrict Processing: The right to limit how we use your data.
• Right to Data Portability: The right to obtain and reuse your data for your own purposes.
• Right to Object: The right to object to the processing of your data in specific circumstances.
• Rights on Automated Decisions: The right to not be subject to a decision based solely on automated processing.
• Right to Raise a Concern: If you are unsatisfied with our response to your data concerns, you have the right to file a complaint with the UK's Information Commissioner’s Office (ICO).

6. Policy Changes & Contact Information

This policy may be updated periodically to reflect changes in legislation or our practices. This notice was last updated on 1 July 2025.

How to Contact Us: For any questions or data requests, please contact us via:

• Email: info@healthybean.org
• Website: Online form at www.healthybean.org